Smart Boat – Warranty Policy
Introduction
Thank you for purchasing products from Smart Boat Ltd. This warranty policy outlines the terms and conditions under which your product is covered. We are committed to ensuring your satisfaction and providing you with a reliable product.
Scope and Duration
This warranty applies to all Smart Boat : Smart Wiring products purchased in the United Kingdom and lasts for 10 years from the date of purchase unless otherwise stated on the Product Specification Sheet.
Coverage
We warrant that the products will be free from defects in materials and workmanship under normal use. This warranty covers:
- Defects in materials and workmanship
Exclusions
This warranty does not cover:
- Normal wear and tear, cosmetic damage (e.g., scratches, dents)
- Damage caused by misuse, neglect, or unauthorized repairs
- Damage caused by product not being installed in line with the product’s installation instructions.
- Environmental affect such as sea water etc.
Claim Process
To make a warranty claim, please contact our customer service team at sales@mysmartboat.com with the following information:
- Description of the issue
- Photographs or videos of the defect (if applicable)
- Proof of purchase (e.g., receipt or order confirmation)
Our team will assess your claim and respond within 5 working days. If the claim is valid, we will, at our discretion, repair, replace, or refund the product.
Customer Responsibilities
To maintain the validity of your warranty, please:
- Use the product according to the installation instructions provided.
- Perform any required maintenance as described in the installation instructions.
- Notify us promptly of any issues
Limitations and Exclusions
This warranty does not affect your statutory rights under UK law. For more information on your rights, please visit the UK Government’s consumer rights website.
Contact Information
For any questions regarding this Warranty Policy or to make a claim, please contact us at our website Contact page.
Amendments
We reserve the right to amend this warranty policy. Any changes will be communicated to customers via updates on our website.
Last Updated : 27th March, 2024