Smart Boat – Returns Policy
Returns Eligibility
We want you to be fully satisfied with your purchase. If you are not, you can return the product within 30 days of the delivery date for a full refund or exchange, subject to the following conditions:
- The item must be in its original condition, including all packaging, accessories, and manuals.
- The product must not show signs of wear or damage.
- All returns must include the original receipt or proof of purchase.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been damaged due to misuse, neglect, or accident.
- Items that have been altered or modified.
Return Process
To initiate a return please follow the instructions below:
- Contact Customer Service: Reach out to our customer service team via salas@mysmartboat.com to obtain a Return Merchandise Authorization (RMA) number.
- Package Your Return: Safely package the item, including all original accessories and documentation. Clearly mark the RMA number on the outside of the package.
- Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, missing parts, or items returned more than 30 days after delivery).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team for assistance.
Return Shipping Costs
- Other Returns: For all other returns, the customer is responsible for the return shipping costs.
- Defective or Incorrect Items: If the return is due to an error on our part (defective or incorrect item), we will cover the return shipping costs.
International Returns
For international returns, the customer is responsible for all return shipping fees, including any customs and duties that may apply.
Contact Information
For any questions or to initiate a return, please contact us using the Contact Page on our website.
Last Updated : 27th March, 2024